scandalous makeovers. >> here we go. lucinda, 47 years old from arizona. this married mother of six has had the same style for as long as she can remember. she has always been tempted to go for a shorter haircut but is scared to chop it herself. she is going to go short. let's listen to her story. >> we had to bully your mother into this. you think that she is ready? >> i think she is ready. she needs hair color and she's had the same look for a few years. so see what happens. >> now that you're inside with us, how are you feeling? i know you were shaking outside. >> little nervous, but it will be okay. excited. >> oh, my gosh. >> you're in great hands. >> you certainly are. her daughter caitlin is here has her blindfold on. please keep it on till i give you the green light. here is lucinda before. let's see the new you. oh, i love it. >> oh, my gosh. >> yes. >> ready to take off your blind fold? take it off, honey. >> oh, my gosh! >> lucinda, come to me. now turn around and look right here in this mirror. >> oh, my gosh. >> look how beautiful you are. >> look right at this camera. >> that'